Nualey offers tracked, reliable shipping worldwide. Most orders arrive within
5–9 business days after dispatch. You’ll receive tracking by email once your
order ships.
Ships from North America or Asia (based on stock & location)
Tracked services only
Customs duties/taxes are set by your country
FAQ
Can I change my shipping address?
Email nualeyco@gmail.com ASAP. If already shipped, the carrier may offer rerouting.
Can I cancel my order?
Orders can be cancelled before fulfillment. After dispatch, please use our return/exchange options.
Do you ship worldwide?
Yes—200+ countries and regions. If your country isn’t listed at checkout, contact us and we’ll help.
How long will delivery take?
Most orders arrive in 5–9 business days after dispatch.
Will I receive tracking info?
Yes—every order is tracked. Please allow 24–48 hours for first scans to appear.
My tracking says “No information available.”
This is normal during early scans or carrier handoffs. Check again after 24–48 hours.
Will all items arrive together?
Whenever possible, yes. Some items may ship separately to speed delivery—at no extra cost.
Are customs & duties included?
Customs fees are set by your country. We include full documentation for smooth clearance.
What if I receive the wrong item?
Email us within 7 days with order number, photos, and packing slip. We’ll resend or refund—no return needed if it’s our mistake.
Do you offer exchanges?
Yes—within 30 days of delivery for unopened/unused items. Or use our 30-Day Money-Back Guarantee.
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