We want you to feel confident ordering from Nualey. If something isn’t right, we’ll help— whether that’s a replacement, store credit, or a return where eligible.
For hygiene and safety reasons, opened or used items may not be eligible for return. If your item is unopened and in original packaging, you may request a return.
Not sure if your order qualifies? Email us and we’ll help assess it.
Email our support team with your order number and your request:
We typically respond within 24–48 hours (Mon–Fri).
Once your return is received and inspected, approved refunds are issued within:
5–10 business days back to your original payment method.
Processing times may vary depending on your bank.
If your order arrives damaged, defective, or you received the wrong item, we’ll make it right. To qualify, please provide your order number and clear photo evidence within 7 days of delivery.
Send your request to:
nualeyco@gmail.com
Return shipping costs are the buyer’s responsibility unless the product is defective or there was a fulfillment error on our end.