At Nualey, we want you to feel confident trying BrushBuddy™. If it is not the right fit for your family, or something is wrong with your order, contact us at support@nualey.com.
This policy applies to BrushBuddy purchases made directly through nualey.com.
You have 30 days from delivery to contact us and request a return under our money-back guarantee.
You may open and try your BrushBuddy during this period. Normal use as directed does not disqualify you from the guarantee.
To start your request, please provide your order number or proof of purchase. You may tell us why the product was not a good fit, but an explanation is not required.
The guarantee covers the amount paid for the returned product, including applicable product taxes. Shipping costs are handled as explained below.
Please contact support@nualey.com before sending anything back. We will provide the return address and instructions, including whether your item needs to be returned.
If a return is required:
Please do not send returns to the address printed on your parcel unless our support team confirms it is the correct return address.
BrushBuddy is a personal oral-care product. Opening or trying it does not cancel your 30-day guarantee.
The voluntary guarantee does not cover damage caused by misuse, accidental damage, unauthorized modifications, or failure to follow the product instructions.
Free gifts have no separate refundable cash value. Any refund is based on the amount actually paid.
Requests made after 30 days fall outside this voluntary guarantee. If your product develops a fault, please still contact us so we can review the issue and any applicable rights.
Please check your order when it arrives. If an item is damaged, missing, incorrect, or not working properly, contact us as soon as possible, preferably within 7 days of delivery.
Please include:
We will review the issue and arrange an appropriate solution, such as a replacement or refund. Store credit will only be provided if you agree to it.
The 7-day reporting request does not remove any rights you may have for faulty or incorrectly supplied goods.
For returns because BrushBuddy was not the right fit, customers pay return shipping. Original shipping charges are not refundable unless required by applicable law.
If we supplied a damaged, faulty, or incorrect item, we will cover any necessary return shipping or let you know if a return is not needed.
Please contact us before arranging shipping so we can provide the correct instructions. No restocking fee applies to eligible returns under the 30-day guarantee.
Once a required return is received and checked, or we confirm that no return is needed, we will notify you of the outcome.
Approved refunds are issued to your original payment method. After a refund is issued, it usually takes 5–10 business days to appear, depending on your bank or payment provider.
If your refund has not appeared after that time, contact us so we can help check its status.
BrushBuddy purchases made using a discount, promotion, or bundle offer remain eligible for the 30-day guarantee.
Refunds reflect the amount actually paid after discounts. For a partial bundle return, we will confirm the refund amount based on the returned item's share of the discounted bundle price before you send it back.
If your package is delayed or appears lost, contact us so we can investigate with the carrier.
If tracking says delivered but you have not received it, check your delivery area, household members, and building management, then contact us. We will review the delivery information and available options.
Please check your shipping address carefully at checkout. If it is incorrect, email us as soon as possible. We will try to update it before dispatch, but changes may not be possible once processing or shipping has started.
This policy and our voluntary guarantee do not limit any rights or remedies you have under applicable consumer protection laws.
To request a return, refund, or replacement, email support@nualey.com with your order number.