Welcome to Nualey. References in these Terms and Conditions to “we”, “us”, “our”, and “Nualey” refer to Nualey. By visiting our website or purchasing something from us, you agree to be bound by the following Terms of Service.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, merchants, vendors, and contributors of content.
Customers who purchase during a sale, promotion, bundle offer, or discounted campaign may be subject to final sale terms unless otherwise stated. If you have an issue with your order or product, please email us at support@nualey.com.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to the website following any changes means you accept those changes.
We do our best to ensure that all prices, images, descriptions, and product details shown on the website are accurate. However, product packaging, colors, images, or details may vary slightly due to screen settings, manufacturing updates, or product improvements.
We are not responsible if our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website or the entire website.
Orders typically require 24–48 hours to process, Monday through Friday, excluding weekends and holidays. You will receive a tracking number once your order ships.
All orders placed on this website are subject to acceptance in accordance with these Terms and Conditions. We reserve the right to cancel or refuse any order.
Non-acceptance of your order may be due to one or more of the following reasons:
When you place an order on our website, we will send an order confirmation email with details about the product ordered and the payment method used.
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after the first carrier scan. In some cases, tracking may not update immediately, but your order may still be in transit.
If there is a problem with your delivery, please contact us at support@nualey.com.
If tracking information confirms that the item was delivered to the address provided at checkout, please check with your local carrier, household members, building management, front desk, mailbox, porch, or nearby delivery area.
We cannot guarantee refunds or replacements for packages where tracking confirms delivery to the shipping address provided, but we will do our best to help investigate the situation.
It is the customer’s responsibility to enter the shipping address correctly at checkout. If you need to cancel an order or change your shipping address, please contact us as soon as possible at support@nualey.com.
We will do our best to make the change, but we cannot guarantee changes once an order has started processing or has been dispatched.
If you wish to cancel an order before it has been dispatched, please contact our support team at support@nualey.com as soon as possible.
Because we work to process orders quickly, it may not always be possible to stop an order from being dispatched after it has been placed.
Please refer to our Return & Refund Policy for full details.
In general, unopened and unused No-Nest™ Rodent Repellent Pouches may be eligible for return within 30 days of delivery. Because the product contains scent-based botanical ingredients, opened or used pouches may not be eligible for return.
We accept the payment methods shown at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
We take reasonable steps to keep payment and purchase information secure. Payment processing is handled through secure payment providers. We do not store your full payment card details on our website.
Although we try to ensure all prices displayed on our website are accurate, errors may occur. If we discover an error in the price of an item you ordered, we may contact you to confirm whether you would like to continue with the order at the correct price or cancel the order.
Prices, discounts, promotions, and availability may change without notice.
All products are subject to availability. If an item you ordered becomes unavailable before your order is accepted or fulfilled, we will notify you as soon as possible.
We reserve the right to limit quantities, discontinue products, or update product details at any time.
No-Nest™ Rodent Repellent Pouches are scent-based botanical repellent pouches designed to help discourage rodents from treated areas. Results may vary depending on placement, environment, severity of rodent activity, sanitation, and whether entry points are sealed.
Use the product only as directed. Place pouches where children and pets cannot chew, open, or ingest them. For active or severe infestations, we recommend sealing entry points and contacting a professional pest control provider if needed.
You agree not to misuse the Nualey website. You may not:
If you submit reviews, comments, photos, feedback, or other content to us, you agree that we may use, edit, publish, display, or share that content for business, marketing, or customer support purposes, unless prohibited by law.
You agree not to submit content that is unlawful, hateful, threatening, false, harmful, or that violates the rights of another person.
All content on this website, including text, images, product names, logos, branding, designs, graphics, and layout, belongs to Nualey or its content providers. You may not copy, reproduce, distribute, or use our content without written permission.
Nualey shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our website, products, or services.
Product performance may vary based on conditions outside of our control, including placement, environment, sanitation, rodent activity, and whether entry points are properly sealed.
You agree to indemnify and hold Nualey harmless from any claims, damages, costs, or expenses arising from your breach of these Terms of Service or misuse of our website or products.
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third-party websites.
If you have any comments, questions, or complaints, please contact us at support@nualey.com.
We will do our best to respond and resolve any issue as quickly as possible.
By submitting your phone number or email on our website, you may agree to receive promotional messages, order updates, abandoned cart reminders, or customer support communications from Nualey, where permitted by law.
You can unsubscribe from marketing emails or opt out of SMS messages by following the instructions in the message.
We may update, change, or replace any part of these Terms of Service at any time by posting updates on this page. It is your responsibility to check this page periodically for changes.
Your continued use of or access to the website after changes are posted means you accept the updated Terms of Service.
These Terms of Service, along with any policies posted on our website, constitute the entire agreement between you and Nualey regarding your use of the website and purchase of our products.
Questions about these Terms of Service should be sent to us at:
Email: support@nualey.com