Everything you need to know about Nualey BrushBuddy™, sizing, brushing routines, shipping, returns, and support — all in one place.
Designed for kids ages 2+
Fun U-shaped brushing for little smiles
Tracked shipping + 30-day money-back guarantee
BrushBuddy
What age is BrushBuddy made for?
BrushBuddy is designed for kids ages 2–12. Always choose the right size for your child and supervise younger children while they brush.
How does BrushBuddy work?
BrushBuddy uses a U-shaped mouthpiece designed to surround your child’s teeth while they brush. Add a small amount of toothpaste, help them position it comfortably, and follow the brushing instructions included with your product.
Can my child use their normal toothpaste?
Yes. Use a child-appropriate toothpaste as directed by your child’s dentist. For younger children, use a small amount and supervise them so they do not swallow toothpaste.
Is BrushBuddy safe for kids with braces?
BrushBuddy is designed for a gentle brushing experience. For children with braces, retainers, dental work, or other oral-care needs, check with their dentist or orthodontist before use.
Does BrushBuddy replace dentist visits?
No. BrushBuddy is made to support a consistent brushing routine. Regular dental checkups, flossing when recommended, and guidance from your child’s dentist are still important.
Care & Use
How long should my child brush with BrushBuddy?
Follow the brushing time shown in your product instructions. Parents should help younger children build a complete routine and make sure all areas of the mouth are cleaned.
How do I clean BrushBuddy?
Rinse the mouthpiece thoroughly with clean water after each use and allow it to air dry. Follow the care instructions included with your BrushBuddy for the best results.
Can siblings share one BrushBuddy?
For hygiene, we recommend that each child has their own BrushBuddy and mouthpiece.
What size should I choose?
Choose the size that best matches your child’s age and mouth size. A comfortable fit helps make brushing easier, especially for younger kids.
What if my child does not like it right away?
Some children need a little time to get used to a new brushing routine. Let them explore the BrushBuddy first, choose their favorite color, and use positive encouragement during brushing time.
Orders & Support
How long does shipping take?
Orders are processed in 24–48 hours, Monday to Friday, and typically arrive within 5–9 business days after dispatch. Delivery timing may vary depending on location and carrier handoffs.
Will I receive tracking?
Yes. You will receive a tracking link by email once your order has shipped.
What if my order is delayed?
Tracking can sometimes pause during carrier handoffs or local delivery processing. If your tracking has not moved for 10+ business days after dispatch, contact us and we will help investigate.
What is your return policy?
Your order is backed by our 30-day money-back guarantee. Contact Nualey Support with your order number and we will help with the next steps.
How can I contact customer support?
Email us at
support@nualey.com
or use the contact form on our website. We usually respond within 24–48 hours, Monday to Friday.
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