At Nualey, we do our best to process and ship orders as quickly as possible. This Shipping Policy explains how order processing, tracking, delivery times, and shipping issues are handled.
Orders are typically processed within 24–48 hours, Monday to Friday, excluding weekends and holidays.
Please note that processing time is separate from delivery time. Once your order has been processed and shipped, you will receive a tracking number by email.
Most orders arrive within 5–9 business days after dispatch, depending on your location, carrier performance, customs processing, and local delivery conditions.
Delivery times are estimates only and are not guaranteed. Delays may occur due to holidays, weather, carrier issues, customs, incorrect addresses, or other situations outside of our control.
Once your order ships, you will receive a shipping confirmation email with your tracking number.
Tracking updates may take 24–48 hours to appear after the first carrier scan. In some cases, tracking may pause during carrier handoffs, but your package may still be moving.
We ship to many locations. Available shipping options may depend on your address and the shipping services available at checkout.
Orders may ship from different fulfillment locations depending on stock availability and your delivery address.
Customers are responsible for entering the correct shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us immediately at support@nualey.com.
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has started processing or has been dispatched.
If tracking shows that your package was delivered to the address provided at checkout, please check with your local carrier, household members, building management, front desk, mailbox, porch, or nearby delivery area.
We cannot guarantee refunds or replacements for packages where tracking confirms delivery to the address provided, but we will do our best to help review the situation.
If your tracking has not updated for more than 10 business days after dispatch, please contact us so we can help investigate the issue.
Depending on the carrier outcome and situation, we may offer a replacement, refund, store credit, or another solution.
For international orders, customs fees, duties, import taxes, or other charges may be required by your country.
These charges are set by your local customs office and are the customer’s responsibility. Nualey does not control customs charges or customs processing times.
In some cases, items from the same order may ship separately to speed up delivery or because they are fulfilled from different locations.
If your order ships in multiple packages, you may receive more than one tracking number.
If your order arrives damaged, missing items, or incorrect, please contact us within 7 days of delivery.
Please include:
Once reviewed, we may offer a replacement, refund, store credit, or another solution depending on the situation.
During sales, promotions, holidays, or periods of high order volume, processing and shipping times may be slightly longer than usual.
We appreciate your patience and will send tracking information as soon as your order is on the way.
If you have questions about your shipment, tracking number, or delivery status, contact us at:
Email: support@nualey.com
Please include your order number so we can help you faster.