At Nualey, we want you to feel confident with your purchase. If something is wrong with your order, our support team is here to help.
This Refund Policy explains when refunds, returns, replacements, or store credit may be available for Nualey products, including No-Nest™ Rodent Repellent Pouches.
You may request a return within 30 days of delivery.
To be eligible for a return, your item must be:
Because No-Nest™ Rodent Repellent Pouches contain scent-based botanical ingredients, opened or used pouches may not be eligible for return.
The following items may not be eligible for return:
If your order arrives damaged, missing items, or incorrect, please contact us within 7 days of delivery.
Please include:
Once reviewed, we may offer a replacement, refund, store credit, or another solution depending on the situation.
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued back to your original payment method.
Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.
Return shipping costs are the customer’s responsibility unless the item arrived damaged, incorrect, or there was a fulfillment error on our end.
Please contact us before sending anything back so we can provide the correct return instructions.
Items purchased during a sale, promotion, bundle offer, or discounted campaign may have different return eligibility and may be considered final sale unless otherwise stated.
If you have an issue with a sale or promotional order, please contact us and we’ll review your request.
If your tracking has not updated for an extended period, please contact us so we can help investigate.
If tracking shows your package was delivered to the address provided at checkout, please check with your local carrier, household members, building management, mailbox, front desk, porch, or nearby delivery area.
We cannot guarantee refunds or replacements for packages where tracking confirms delivery to the address provided, but we will do our best to help review the situation.
Customers are responsible for entering the correct shipping address at checkout.
If you entered the wrong address, please contact us as soon as possible at support@nualey.com.
We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has started processing or has been dispatched.
To start a refund, return, or replacement request, please contact us at:
Email: support@nualey.com
Please include your order number and a brief description of your request so we can help you faster.