Need Help With Your Nualey Reset™?

We aim to respond within 1 to 2 business days, Monday through Friday.

Getting started: Connect the included accessories as shown in your guide, turn the device on, and select the frequency or program that matches your wellness routine.

Selecting a frequency: Use the included frequency guide to choose a setting. Start with a comfortable session and follow the instructions provided with your device.

Product concern: Tell us what happened, which frequency or program you selected, and what appeared on the display. Once we reply, you can send photos or a short video to help us understand the issue.

Setup: Place Nualey Reset™ on a stable, dry surface and connect only the accessories included with your device.

Power: Use the supplied power or charging cable and follow the included guide before starting a session.

Cleaning: Turn off and disconnect the device before cleaning. Wipe the exterior gently with a soft, dry cloth and keep ports, cables, and electrical components dry.

Storage: Store your Nualey Reset™ in a clean, dry place away from excessive heat or moisture.

Processing: Order processing times may vary during busy periods.

Tracking: Tracking information will be sent to your email when it becomes available for your order.

Order issue: If your Nualey Reset™ arrived damaged, incomplete, or with something missing, include photos of the product, packaging, and everything received.

• Include your order number whenever possible.
• Tell us whether your question is about setup, frequencies, sound, power, accessories, shipping, returns, or another issue.
• If your Nualey Reset™ arrived damaged or incomplete, mention it in your message. We will tell you how to send photos.
• Describe what appears on the screen when the issue involves the display, buttons, sound, cable, or power.